Returns
Dear Mother Earth Travel shoppers, all of our curated travel shop items are unique and only produced once ordered. This helps us to keep prices low, not create excess inventory and waste resources or pollute the planet.
We are happy to offer a free replacement or refund if you contact us within 30 days of product delivery in case of a damaged product or manufacturing error. Please note that exchanges and returns are not supported if you ordered the wrong size, color, or simply changed your mind.
Shipping
All shipping addresses
The following shipping address requirements are applicable to all destinations:
- The shipping address must be exclusively in Latin characters.
- Mother Earth Travel does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.
Delivery to a PO box
- Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
- PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order.
- The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
- First name: John (matching the name on the box)
- Last name: Smith (matching the name on the box)
- Address 1: PO Box 1776
- Zip code: 28034
- City: Dallas
- Country: United States
- Note: Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. Please be aware of the potential delivery risk, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.
Shipping Options
| Method | Cost | Domestic Delivery (US) | International Delivery |
| Standard | Starting from $4.75 USD | 2-5 business days typically | 10-30 business days |
| Priority | Calculated individually | 2-3 business days (depending on availability) | 3-5 business days (depending on availability) |
Shipping to or within Germany
There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you to adhere to the guidelines below to ensure a successful delivery.
Requirements for home delivery
For a successful home delivery, the following should be provided:
- Recipient’s name (matching the name on the apartment building)
- Street address and house number
- Apartment number (if applicable)
- Floor number (optional)
- Zip code
- Country
If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.
- Note: PO box addresses can’t be used for orders to or within Germany.
Requirements for shipments delivered to a parcel locker or Packstation
- Note: Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.
For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:
- The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
- Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
- First name: John Smith
- Last name: 1234567890 (postal number)
- Address 1: Packstation 104
- Zip code: 46282
- City: Dorsten
- Country: Germany
Shipping to Brazil
It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number.
- All customers must contact Mother Earth Travel after placing their order to provide us the CPF number and phone number (if not already provided). This is because we need to edit the order and add this information to the shipping details before sending it to production. We will add the recipient’s CPF number to the “Address 2” line using the format XXX.XXX.XXX-XX.
Shipping to Chile
It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.
- All customers must contact Mother Earth Travel after placing their order to provide us the RUN / RUT number and phone number (if not already provided). This is because we need to edit the order and add this information to the shipping details before sending it to production. We will add the recipient’s RUN / RUT number to the “Address 2” line using the format XX.XXX.XXX-Z (7 or 8 digits, plus a verification digit).
Thank you for browsing our Travel Shop.
Warm Regards,
The Mother Earth Travel Team