Home » Returns & Shipping Policy

Returns & Shipping Policy


Dear Mother Earth Travel shoppers, all of our curated travel shop items are unique and only produced once ordered. This helps us to keep prices low, not create excess inventory and waste resources or pollute the planet.

We are happy to offer a free replacement or refund if you contact us within 30 days of product delivery in case of a damaged product or manufacturing error. Please note that exchanges and returns are not supported if you ordered the wrong size, color, or simply changed your mind.


All shipping addresses

The following shipping address requirements are applicable to all destinations:

Delivery to a PO box

Shipping Options

MethodCostDomestic Delivery (US)International Delivery
StandardStarting from $4.75 USD2-5 business days typically10-30 business days
PriorityCalculated individually2-3 business days (depending on availability)3-5 business days (depending on availability)

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s name (matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

Requirements for shipments delivered to a parcel locker or Packstation

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
  2. Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
    • First name: John Smith
    • Last name: 1234567890 (postal number)
    • Address 1: Packstation 104
    • Zip code: 46282 
    • City: Dorsten
    • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. 

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

Thank you for browsing our Travel Shop.

Warm Regards,
The Mother Earth Travel Team